We aim to dispatch your order quickly and deliver it as efficiently as possible using trusted carriers.

Prefer to pick up your order? Choose Click & Collect at checkout. It’s free.

When will my order be ready?
In-stock items are usually ready to collect within 3 hours of ordering. We’ll call or text you as soon as your order is ready. Please wait for our call or text before coming in.
Where do I collect from?
[Store name] [Street address, suburb, state, postcode]
When can I collect?
Any time during our trading hours.
What do I need to bring?
Please bring your order confirmation (printed or on your phone).
Items not in stock?
If an item needs to be ordered in, we’ll contact you with an expected collection date.

All orders are shipped via Australia Post, using either Standard or Express Post services.

Delivery times are estimates only and may vary depending on your location and Australia Post network conditions.

Please note: Express Post is prioritised by Australia Post but is not guaranteed.

Orders placed before 11:00am AEST (Monday–Friday) for in-stock items are typically dispatched the same business day
Orders placed after this time, on weekends, or public holidays will be processed the next business day
Pre-order items will be dispatched once stock becomes available

We currently ship within Australia only.

Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear.

While we take care to ensure your order arrives safely, once dispatched, delivery is handled by Australia Post.

If your order is delayed, lost, or arrives damaged, please contact us within 5 business days of delivery (or expected delivery)
We will work with Australia Post to investigate and resolve the issue as quickly as possible

For any shipping enquiries, please contact our team:
info@iwwdirect.com.au
(02) 9838 0169
Industrial Workwear & Safety Co. (formerly IWW Direct)

Shipping Policy – Industrial Workwear & Safety Co.

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