This Privacy Policy explains how Industrial Workwear and Safety collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”). We are committed to protecting your privacy and ensuring your information is handled securely and responsibly.
Personal Information We Collect
When you use our Site, we may collect specific details about your device and browsing behavior to improve your shopping experience. This includes:
-
Device Information: We automatically collect data about your web browser, IP address, time zone, and cookies on your device. Additionally, as you navigate the Site, we gather information about the web pages or products you view, the websites or search terms that directed you to our Site, and how you interact with our content.
-
We use the following technologies to collect Device Information:
-
Cookies: Small data files stored on your device or computer, often including a unique identifier. Learn more about cookies and how to disable them at allaboutcookies.org.
-
Log Files: These track user activity on the Site and collect information such as your IP address, browser type, Internet Service Provider, and timestamps.
-
Web Beacons, Tags, and Pixels: Electronic tools used to track your interaction with the Site for analytics and marketing purposes.
-
Order Information: When you place an order or attempt to do so, we collect details including your name, billing and shipping address, payment method, email address, and phone number.
When referring to “Personal Information” in this policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We collect and process your Personal Information to provide a seamless shopping experience and to support the functionality of our Site. Specifically, we use:
-
Order Information to:
- Process your purchases, including payment details and shipping arrangements.
- Send order confirmations and invoices.
- Communicate with you regarding your orders.
- Screen transactions for potential risks or fraudulent activity.
- Provide you with marketing or promotional content related to our products, where legally permissible or aligned with your preferences.
-
Device Information to:
- Monitor for potential security threats and fraud.
- Optimize and improve the performance of our Site, ensuring an intuitive and user-friendly browsing experience.
- Generate analytics on customer behavior and assess the effectiveness of our marketing campaigns.
Sharing Your Personal Information
We work with trusted third parties to ensure the functionality and security of our services. Your information may be shared with:
-
Shopify: Our eCommerce platform, which powers our online store. You can read more about Shopify’s privacy practices here: Shopify Privacy Policy.
-
Google Analytics: This helps us understand customer interactions and improve the Site’s performance. You can learn more about Google’s data usage here: Google Privacy Policy. You can also opt-out of Google Analytics here: Opt-Out Link.
Additionally, we may share Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.
Behavioral Advertising
We may use your Personal Information to provide targeted advertisements or marketing messages tailored to your interests. For further details about how targeted advertising works, visit the Network Advertising Initiative’s educational page:
NAI Overview. To manage your preferences for targeted ads, you can opt-out via these platforms:
For additional opt-out options, visit the Digital Advertising Alliance portal:
DAA Opt-Out.
Do Not Track Signals
Please note that our Site does not alter its data collection practices in response to Do Not Track (DNT) signals from web browsers.
Data Retention
We retain your Order Information for our records unless and until you request its deletion. This helps us comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational purposes. Any updates will be posted on this page, and we encourage you to review it regularly.
International Customers
Currently, our services and products are exclusively available to Australian customers. Please refrain from placing orders if you are located outside of Australia, as such orders may be rejected.
Contact Us
If you have questions about this Privacy Policy, would like further information, or wish to make a complaint, please contact us using the details below:
Industrial Workwear and Safety
Email:
support@iwwdirect.com.au
Mail: 53 Station Road, Toongabbie NSW 2146
