At Industrial Workwear & Safety Co., we aim to make your shopping experience straightforward and reliable. If something isn’t quite right, the information below explains your options and how to organise a return.
Change of Mind & Size Returns
If you need to return an item due to a change of mind or incorrect sizing, we’re happy to assist within the below conditions.
Eligibility requirements:
If you’re unsatisfied with your purchase or received the wrong item, please contact us within 2 days of delivery.
- Return requests must be made within 14 days of receiving your order
- Items must be unused, unworn, and in resaleable condition
- All original packaging and tags must be included
- A valid proof of purchase is required
Please be aware:
- Return postage is at the customer’s expense
- Shipping fees from the original order are not refundable
- Once approved, refunds are issued back to your original payment method
Faulty, Incorrect or Damaged Goods
Your purchase is covered by
Australian Consumer Law, which means you’re entitled to a remedy if a product:
- Has a fault or manufacturing defect
- Differs from its description or advertised features
- Is not suitable for its intended use
- Is unsafe
What to do:
If you believe there is an issue with your item, please get in touch with our team promptly and include:
- Your order details
- A brief explanation of the problem
- Clear photos showing the issue
We’ll review your claim and, where applicable, organise a
replacement or full refund, including any relevant shipping costs.
Returns Assessment & Timeframes
After your return arrives:
- Our team will inspect the item to confirm it meets our return criteria
- You’ll be advised once your return has been assessed
- Approved refunds are typically processed within 5–10 business days
Items Not Eligible for Return
For safety and hygiene reasons, certain items cannot be returned, including:
- Products that have been worn, used, or laundered
- Items missing original tags or packaging
- Selected PPE or safety gear where reuse is not suitable
Additional Conditions
- Returns requested outside the 14-day window for change of mind may not be accepted
- We do not offer direct exchanges for change of mind — if you need a different item, please return your purchase (if eligible) and place a new order
- Returns that do not meet the stated conditions may be declined and sent back
Need Assistance?
If you have any questions or would like help with a return, please contact our team:
toongabbie@iwwdirect.com.au
